Moral of the story !!!

This is a funny incidence that happened in our project

Poet: The term usually we use for someone who talks..and only talks, without making any sense and having less understand of the project, technology, customer requirement and what ever you needed to know in a project - in other words a typical damager piece, I mean a manager piece.

MH: He is one of the very soft spoken members in the team, who will usually be taken a free-ride whenever people feel like. He never says No. Be it a tech-lead, manager, subordinate and even for people from other project. Very calm and always a soft target fro "career-climbers”!!!

Situation: MH is recently moved to this "support" group which is primarily doing production support - obviously he didn't like the but in the name of recession this happened.
Poet is the co-lead of this support team and also MH's X lead. May be MH always wanted to give-it-back to Poet. Now the

Story:

Poet: Hi MH. We have an issue reported by the customer on X (lets call the module as X). And we have to fix it.

MH: (Annoyed by this attitude). Ok 'll have a look. It will take 5 days to fix it.

Poet: 5 days !! That is too much. It shouldn’t take more that 2 day to solve this.

(This rubbed salt on his injury - since this poet has no clue what it takes to fix it.)
MH: Do you understand the issue customer report on "X" .

Poet: I went thru the issue but No I didn’t understand.

MH: Do you know how X is designed.

Port: mm...No not really.

MK: And about the customization part done on X.

Poet: No. But see this is important issue report and wee...

..Abruptly Cut by MH..with the raise in voice .

MK: Do you know how this is expected to work. And are the operations are using the same way it is expected to behave.

Poet: you can ask them!! (them being customer !!!)

MK: So you don’t know. Finally do you know what the problem user is facing while doing this?

Poet: (Silently Nodding the head...saying no) !!! But we committed the ETA as 2 days for this .

MK: (With a volume which nobody had seen MH using till day ) So. You don’t know the A, B, C of this, nor the issue what customer is reported. But you went ahead and committed 2 days without knowing anything.

Poet: (Caught red-handed and silent now.).

MH: Never come to me with an ETA. I'll give the ETA.

Poet: (Still silent. About to return to the desk, after getting butchered by MH so openly..)

MH. So what is the Moral of the Story ?!?!?!?

Poet: With a 'what do you mean' look on her face ..turned to MH again..

MH: This issue will take 9 days Now. So inform the customer.